Capturing Stakeholder Perspectives: Survey Instruments

STeP or Partner: STeP
Country of focus: Global
Published date: March 2016

Brief description:

STeP developed a suite of survey instruments designed to systematically capture the perceptions, attitudes, and behaviors of key stakeholders – users, maintenance staff, facility managers, etc. – throughout the field-testing process. Partners may find it a useful starting point as they plan user studies during field testing.

Key topics:

  • Incorporating qualitative and quantitative methods
  • Data management
  • Adapting survey instruments to specific contexts
  • Matching methods with data needs
townhall, questionnaire, survey, facility managers, end users, testing, residents, water management, waste, water, toilet, maintenance, complaint